Responsibilities
- Plan and conduct meetings to ensure that the service is in line with the established plan.
- Provide customer support via telephone, email, Facebook, and Line OA.
- Develop campaigns to build relationships with customers through telephone, email, Facebook, and Line OA.
- Provide confident customer support by offering accurate service advice and efficiently resolving customer problems.
- Coordinate with various departments within the organization to efficiently serve customers.
- Respond to all customer needs promptly and effectively manage unexpected situations.
- Provide recommendations and support to customers.
Qualifications
- Bachelor’s degree or higher with at least 2-3 years of customer service experience.
- Proficient in computer usage and Microsoft Office programs.
- Possess a positive attitude, patience, politeness, and a love for good human relations; able to work well with others. Have adaptability, excel in problem-solving, and can work well under pressure.
- Proficient in speaking, reading, and writing English.
- Able to work on Saturdays and Sundays, with a total of 5 working days per week.
Benefits
- Social Security
- Group Insurance
- Various leave entitlements as mandated by law
- Bonus (based on company performance)
- Annual outings both domestic and international (based on company performance)
- Free snacks and beverages
- Recreational activities for special occasions and events
- Employee relaxation areas