We aim to be recognized as a leader company in Thailand in serving an international online remittance services with friendly supports, upscale security, and client’s satisfactions.
Effective date: 22/09/2023
Terms and Conditions of Service
Intersend Money Limited, with corporate registration number 0105564131664, is a company established under Thai law (the “Service Provider”). It is authorized by the Bank of Thailand to conduct business as a money transfer agent between countries. The Service Provider is delighted to
offer services, care, and convenience to its customers (the “Service Recipients”) to provide them with a convenient, fast, and secure international money transfer experience, in line with the Service Provider’s policies, vision, and dedication. The Service Provider welcomes Service Recipients to use its services in the form of self-service international money transfer transactions through the website “www.intersendmoney.com” and the mobile application named “Intersend” (hereinafter collectively referred to as the “Intersend Services”).
These services encompass international money transfers from Thailand to recipient countries specified by the Service Recipients, whether it is sending money from Thailand to other countries (outbound transfers) and/or receiving money transfers from other countries to Thailand (inbound transfers) to enable Service Recipients to perform international money transfer transactions on their own.
The Service Provider provides services to Service Recipients, and bothparties agree to use the services offered by the Service Provider, and it shall be deemed that these terms and conditions of service (“the Agreement”) constitute an agreement between the Service Provider and each Service Recipient. The Service Provider and Service Recipients are contractual parties responsible for providing and receiving services under this Agreement. This includes all accompanying documents.
This Agreement is an essential document that Service Recipients should carefully read and fully understand before using any services or performing any transactions in the future. Service Recipients shall not use the services if they do not accept the terms and conditions of this Agreement. If Service Recipients access, receive, or use the services provided by the Service Provider, it shall be deemed that Service Recipients have accepted and agreed to abide by the terms and conditions of this Agreement.
Terms and Conditions for Using Intersend Services and Conducting Various Transactions
Section 1: General
1.1 The Service Provider operates as an international money transfer service through Intersend Services, and Service Recipients must complete user account registration as per the registration instructions provided in Section 2 of this Agreement to perform international money transfer transactions to the recipient countries specified by the Service Recipients. This includes sending money from Thailand to other countries (outbound transfers) and/or receiving money transfers from other countries to Thailand (inbound transfers) or any other services offered by the Service Provider under Intersend Services.
1.2 Service Recipients acknowledge and agree to comply with the laws and terms specified in this Agreement.
1.3 Service Recipients understand that any actions or transactions conducted by them through the services and/or various transactions inIntersend Services as specified in Section 1.1 shall be deemed as complete and binding by using their User ID and/or Password registered with the Service Provider, without the need for any physical signatures as evidence for further actions. Service Recipients agree to take responsibility for these actions as if they had performed them themselves, unless otherwise specified by the Service Provider.
1.4 Service Recipients must be at least 20 years of age or legally competent under Thai law.
1.5 Service Recipients agree that any transactions or activities performed through their Intersend Services user accounts shall be for the purpose of international money transfers or any other purposes supported by the Service Provider. Service Recipients agree not to use Intersend Services for any other purposes beyond that and not to engage in any actions that violate the law and good moral principles. If Service Recipients engage in any misconduct or cause harm to the Service Provider or any other relevant parties, they agree to assume legal responsibility for their actions in all aspects.
1.6 Service Recipients shall not engage in any actions that disrupt, impair, hinder, or engage in any other fraudulent activities that render Intersend Services inoperative. This includes sending or distributing viruses or other programs designed to disrupt, impair, or cause damage to computer programs, telecommunication devices, and/or other equipment.
1.7 Service Recipients understand and acknowledge that various personal data and transactional information generated on Intersend Services or through transactions made through their Intersend Services user accounts will be stored securely. The Service Provider will establish backup data sources, such as document archives, servers (in the case of electronic documents), or others, as deemed appropriate. The Service Provider will exercise caution in setting safeguards to prevent unauthorized access to personal data or transactional information. However, the Service Provider is not liable for damages arising from third parties viewing and/or using Service Recipients’ information.
1.8 Service Recipients certify that all details provided to the Service Provider are their own information and are accurate in every respect.
1.9 Service Recipients agree to allow the Service Provider to use information regarding the use of their services for the purpose of improving the quality and efficiency of the services or for sending or disseminating information, benefits, promotions, products, services, sales promotion activities, and other offers to Service Recipients.
1.10 Service Recipients acknowledge and agree that InterSend Money Limited, the company’s board of directors, company employees, and affiliated individuals shall not be liable for any damages arising from the use of Intersend Services by Service Recipients. This includes, but is not limited to, losses, expenses, direct or indirect damages, including but not limited to, damages resulting from accidents, coincidences, or any damage that may arise from the inability to access Intersend Services or any damages resulting from operational failures, errors, omissions, disruptions, defects, computer viruses, and more.
1.11 The Service Provider reserves the right to cancel this service, modify, amend, supplement, restrict, or terminate the details and conditions of this Agreement, including opening other services or collecting fees (if any), without the need to provide prior notice to Service Recipients. Service Recipients shall be deemed to have accepted such changes.
Section 2: User Account Registration, Access to Services, and Account Management
2.1 Before using the services, Service Recipients must provide necessary personal information and register according to the conditions, channels, and methods specified by the Service Provider to create their accounts.
2.2 Service Recipients must consent to the Service Provider’s request for information as needed to verify their identity, in accordance with the law and the Privacy Policy.
- Verification and Identity Confirmation
In cases requiring verification or identity confirmation, Service Recipients must provide personal information as requested by the Service Provider. Service Recipients grant the Service Provider permission to inquire about any necessary information directly or through third parties, as deemed necessary for the purpose of verifying the identity of Service Recipients. This may include, but is not limited to, the following
(a) Providing additional information or documents.
(b) Supplying taxpayer identification numbers or national identification card numbers.
(c) Following various steps to confirm identity.
(d) Providing financial contact details or credit information.
(e) Checking Service Recipient information from external databases or other sources.
2.3 Service Recipient guarantees and certifies that all information provided by the Service Recipient to the Service Provider is accurate and up-to-date. If any information provided by the Service Recipient to the Service Provider is not current, the Service Recipient must promptly update this information without delay. The Service Provider reserves the right to request any necessary documents or information for verification or identity confirmation at any time or stage. In the event that the Service Recipient is unable to provide the required information or update the information within the timeframe specified by the Service Provider or if the information provided to the Service Provider is inaccurate or untrue, the Service Provider reserves the right to reject or suspend all or part of the services or terminate this agreement without the need for prior notification to the Service Recipient.
2.4 Service Recipient acknowledges that the Service Recipient is the owner of the beneficiary account for Intersend Services registered under the Service Recipient’s name. It is strictly prohibited to register Service Recipients using the name of another person.
2.5 Service Recipient must follow the procedures and steps specified by the Service Provider regarding the creation of user IDs and passwords for accessing and/or using the services. Service Recipient can access and use the services by logging into the Intersend Services account using their password.
2.6 Service Recipient acknowledges that their password is confidential and will be used solely by the Service Recipient for registration and logging into the Intersend Services account to access and use the services. Service Recipient must not disclose, transfer, or provide their password to external parties for their use, whether intentionally or unintentionally. Any actions or omissions intended or unintended that result in a breach of maintaining confidentiality shall hold the Service Recipient responsible for any losses and damages incurred, including but not limited to those arising from such breaches. All actions undertaken under the Intersend Services account of the Service Recipient shall be considered as actions by the Service Recipient, who is the owner of the said Intersend Services account.
2.7 Service accessibility or readiness for Service Recipient is at the sole discretion of the Service Provider. The Service Provider reserves the right to approve or reject any service requests from any Service Recipient for the use of the Intersend Services account. The Service Recipient acknowledges and agrees that at any time, without prior notice, the Service Provider may suspend or terminate the Service Recipient’s account, any services, or any part thereof, or take any necessary and appropriate actions as deemed fit by the Service Provider.
2.8 Account Closure
- The Service Provider may close a user account at any time in accordance with the policies or regulations set forth by the Service Provider. In such cases, the Service Provider reserves the right to claim damages if it is found that the Service Recipient has caused harm through the use of the services via their Intersend Services user account, regardless of whether the account has been closed or not.
- Service Recipient is prohibited from closing a user account to evade scrutiny by the Service Provider. If the Service Recipient attempts to close a user account while the account is under review, it will be considered as an act of dishonesty. If it is discovered that any harm has been caused to the Service Provider, affiliated companies, or external parties as a result of using the services on Intersend Services, the Service Recipient shall be held liable for all debts related to the user account, even if the user account has been closed.
- The Service Provider shall retain documents related to the Service Recipient in accordance with the terms and for a period not less than what is required by relevant laws.
2.9 Inactive User Accounts
- If a Service Recipient’s Intersend Services user account remains inactive with no activity for a period of 6 months from the last
service usage date, the Intersend Services account of the Service Recipient will be temporarily disabled (Inactive). To reactivate the account, the Service Recipient must undergo the identity verification and confirmation process as per the procedures and agreements, and may also need to fulfill any other requirements deemed necessary by the Service Provider. The decision to reactivate the Intersend Services account is solely at the discretion of the Service Provider, and the Service Provider’s decision is final.
Section 3: About the Service
3.1 Intersend Services provides international money transfer services from Thailand to the recipient’s desired destination country, facilitating
convenient, quick, secure, and transparent cross-border money transactions. The following terms and fees apply to various transaction
scenarios:
- For international money transfers through Intersend Services, no fees are charged.
- In the event that a money transfer order is canceled for any reason after the Service Recipient has confirmed the transaction by pressing the confirmation button, the Service Provider may charge a cancellation fee of 150 Baht per canceled transaction, unless:
(a) The cancellation of the money transfer order is not due to the Service Recipient’s fault or delay in providing additional information or documents requested by the Service Provider. The Service Provider reserves the right to change service fees. In such cases, the Service Provider will notify the Service Recipient via Intersend Services at least 3 days before the fee adjustment.
3.2 Service Recipient agrees to accept the terms and conditions related to international money transfer transactions and provide necessary information, including personal information, name, address, contact number, the desired transfer amount, recipient’s account number, and any other information or documents required for such transactions. The Service Provider will verify the information and/or documents as per the regulations, procedures, agreements, and codes of conduct set forth by the Service Provider and applicable laws. The Service Provider will process the money transfer to the recipient within 7 days from the date of receiving the confirmed money transfer order from the Service Recipient. In cases where the international money transfer or transaction requires further verification, the Service Provider may request additional documentation and/or information from the Service Recipient as deemed appropriate. The Service Provider shall not be held responsible for any delays in transactions resulting from the need for verification, proof, data or document requests, to ensure the successful completion of the transaction or due to unforeseeable circumstances not attributable to the Service Provider’s fault.
3.3 When the Service Recipient receives the result of the data verification, it is found that additional documents and/or information must be provided. If the Service Recipient does not wish or is unable to provide such documents and/or information for processing as outlined in section 3.2 within the time frame set by the Service Provider, it shall be deemed that the Service Recipient has abandoned the transaction, and the Service Provider reserves the right to reject the transaction accordingly.
3.4 The money transfer order between the Service Provider and the Service Recipient constitutes a separate agreement that is limited to the specific money transfer specified in the relevant section of the order. The Service Provider shall not be bound by any obligations, including scope of work or agreements beyond the stated money transfer order.
3.5 Applicable laws prohibit the Service Recipient from conducting transactions with certain individuals or countries. The Service Provider is required to verify all transactions against the list provided by the government of the relevant country and jurisdiction, including but not limited to the Office of Foreign Assets Control (OFAC) of the United States Department of the Treasury, the European Union, the Anti-Money Laundering Act B.E. 2542, or any other Thai laws related to prevention and suppression of money laundering, and the financing of terrorism. If there is a matching name on the list, the Service Provider has the right to request additional details and evidence of identity from the Service Recipient or the designated recipient, which may result in delayed transactions. This is a legal requirement for all transactions conducted by the Service Provider, including international money transfers, and is beyond the Service Provider’s control.
3.6 The Service Provider determines the foreign exchange rates, and the Service Recipient agrees to accept the rates at the time of confirming the money transfer order under the Service Recipient’s account. The foreign exchange rates will be displayed on Intersend Services under the “Exchange Rate Information” section, which will be updated to the latest version along with the date and time of the announcement. It will be shown to the Service Recipient before confirming each money transfer transaction. In the event of a dispute regarding the foreign exchange rates not matching the information provided to the Service Recipient prior to confirming the transaction, due to reasons including but not limited to Service Recipient’s internet system problems, etc., the Service Provider and the Service Recipient agree that the foreign exchange rates will be as per the latest rates announced on Intersend Services at the time of confirming the Service Recipient’s money transfer order, and this will be considered final.
3.7 The transferred amount as per the Service Recipient’s order will be converted and paid in the currency of the destination country provided by the Service Provider only.
3.8 Payment Documentation
- When the service recipient utilizes Intersend Services and makes payments for any fees specified in section 3.1 or any other fees related to the use of the service as determined by the service provider, the service provider shall issue payment documentation or any other documents containing the same information. These documents shall be delivered through Intersend Services (via the application, email, or other channels as per the service provider’s policy) to confirm that the fee payment process has been completed in its entirety.
3.9 Complaints and Problem Resolution
- Service recipients may contact the Operations Officer of the service provider at any time through channels such as email, the website, or any other channels as specified in the service provider’s policy to file complaints or request assistance regarding service usage.
- The Operations Officer of the service provider will handle the submission of complaints, perform preliminary assessments of the reported issues, and confirm the receipt of the complaints in the following sequence.
Resolution of Complaints:
(a) In cases of general complaints, the service provider shall resolve the complaints within a minimum of 1 business day from the date of confirming the receipt of the service recipient’s complaint.
(b) In cases where complaints are related to third parties, such as foreign trading partners, domestic banks, or other individuals, or if the complaints are related to transactions that the service provider deems technically complex, high-risk, or requiring an extended processing time beyond that specified in complaint type (a), the service provider shall notify the service recipient of the issue and resolve the complaint within a minimum of 7 business days from the
date of confirming the service recipient’s complaint.The service provider reserves the right to manage data arising from communication and interactions between the service provider’s officers and the service recipient for the purpose of improving service efficiency. The service recipient agrees that they have given consent for this matter as of the agreement date of this contract.
3.10 If the service recipient’s transaction is suspected of violating laws, regulations, public order, or good morals, or infringing upon the rights of third parties, violating legal obligations, or orders from authorities, government officials, or courts, the service provider may:
(a) Close, suspend, or restrict access to the service recipient’s
Intersend Services account or services.
(b) Refuse to provide services to the service recipient.
(c) Terminate this agreement.
(d) Take any other actions that the service provider deems necessary or appropriate. The service recipient agrees to indemnify for losses and/or pay fees for refunds as per section 3.1 (if applicable) to the service provider for any losses or damages that may arise from or be related to the service recipient’s violation of the rules and regulations specified in this agreement.
In such cases, the service provider shall not be liable for compensating for losses resulting from or related to the aforementioned actions of closing, suspending, canceling, or refusing services.
3.11 If the service provider, at its sole discretion, determines that the service recipient’s use of the service and/or Intersend Services or the service recipient’s transactions constitute activities prohibited under section 4, the service provider may suspend all services to the aforementioned service recipient, in whole or in part, cancel or revoke the transactions carried out by the service recipient, or take any other actions deemed appropriate by the service provider (including but not limited to canceling this agreement or setting limits on the amount of money the service recipient can transfer through the service).
Section 4: Prohibited Activities
4.1 In using the Intersend Services user account provided to the service recipient, the service recipient agrees not to engage in the following activities (“Prohibited Activities”):
Violate this Agreement or any policies related to the service.
Violate any laws or regulations, court jurisdiction (including laws or regulations related to anti-money laundering and
combating the financing of terrorism), government orders, court judgments, or orders from government authorities.Pose a threat to public order or good morals.
Infringe upon the rights of the service provider or third parties.
Register an Intersend Services account using another person’s name, use another person’s account in conducting various transactions on Intersend Services, register for services using false or inaccurate information, or potentially mislead or deceive anyone by obtaining and using multiple Intersend Services accounts, providing information for another person’s Intersend Services account without authorization, or using another person’s Intersend Services user account to access services.
Enter into agreements with the service provider without the legal capacity to do so under applicable laws.
Use the service to conduct transactions outside the scope of the service.
Cause harm to the reputation and credibility of the service provider or third parties or disrupt the business operations of the service provider or third parties.
Interfere with the service’s computer servers or network systems.
Use technical methods to manage the service in an inappropriate manner.
Copy, modify, or transmit through the service provider’s software, program databases, and Application Programming Interfaces (APIs) used in providing public services (unless such transmission to the public is necessary to use the service), including reverse engineering, disassembling, or any other method for analyzing software, programs, databases, and API connection channels.
Refuse to cooperate in verifying or providing identity confirmation or documents to support any information provided to the service provider.
Conduct business or use the service in a manner that results in or may result in complaints, disputes, claims, fees, penalties, sanctions, or other liabilities for the service provider, other service recipients, or the service recipient itself.
Disrupt the normal operation of the service.
Exhibit any other behavior that the service provider deems inappropriate.
4.2 If the service recipient violates this Agreement, including Section 4.1 mentioned above, or any other related service, the service provider
may suspend all services to the aforementioned service recipient, in whole or in part, cancel or revoke the transactions carried out by the service recipient, or take any other actions deemed appropriate by the service provider, including the cancellation of this agreement if such violations result in losses or damages to the service provider. The service recipient must compensate the service provider for all such losses and damages.
Section 5: Managing Incorrect Money Transfers
5.1 If an erroneous money transfer results from the service provider, the service provider will promptly resolve the issue, rectify the transfer to the recipient’s satisfaction, and ensure its correctness.
5.2 If the aforementioned erroneous payment is due to the service recipient, such as providing incorrect personal information, bank account numbers, or any other details related to the recipient or payee, resulting in an incorrect transfer due to any reason, the service recipient will not make any claims against the service provider. It is solely the responsibility of the service recipient.
Section 6: Right to Cancel International Money Transfer Orders
6.1 The service recipient has the right to request the cancellation of a money transfer order through Intersend Services and must provide the cancellation reason to the designated channels by the service provider. Upon successful cancellation of the transfer order, the service provider will refund the principal amount of the transfer to the service recipient and charge a refund fee as per section 3.1. This cancellation right is not applicable if the recipient has already received the funds or if it is evident that the recipient has received the funds before the cancellation request from the service recipient.
6.2 The method of refunding the principal and the fee for canceling international money transfer orders shall be at the discretion or policy of the service provider.
Section 7: Information Security
7.1 The service provider will implement appropriate measures to ensure the information security of data in the service’s information system. However, the service recipient must ensure the security of their own information system and prevent unauthorized access, data breaches, or damages by external parties (hacking) to their data. Any tampering with or causing damage to business records, or personal data by unauthorized individuals is not allowed and is subject to legal action.
Section 8: Management of Compromised Accounts and Passwords
8.1 Immediately upon discovery or suspicion that an Intersend Services account and password have been compromised or used by unauthorized third parties, the service recipient must notify the service provider through the designated channels. The service provider willtake appropriate and timely action to suspend the mentioned Intersend Services account for investigation. However, the measures taken by the service provider shall not be considered as compensation for any damages incurred by the service recipient, whether expressly notified or implied. It shall not constitute any liability of the service provider towards the service recipient. The service provider reserves the sole discretion to suspend any transfer orders from the service recipient’s Intersend Services account.
Section 9: Disclaimer and Limitation of Liability
9.1 The service recipient agrees to indemnify and hold harmless the service provider, its parent company, subsidiaries, affiliated companies, employees, directors, agents, joint ventures, contractors, and product suppliers (“Indemnified Parties”) from any claims, demands, damages, costs, expenses, or liabilities (including but not limited to attorney’s fees) made by any third party, arising out of or related to the service recipient’s actions, violations of this agreement, and/or the service provider’s policies.
9.2 The service provider provides services “as is” and “as available.” The service provider reserves the right to modify, delete, or amend the
entire or any part of the system or services at its sole discretion.
9.3 The service’s system will periodically back up data. The service provider is not liable for any damages or data loss due to incorrect or
failed data backups.
9.4 The service recipient is solely responsible for transactions between the service recipient and the recipient of funds, beyond the details of the
money transfer order. The service provider is not responsible or liable for any transactions between the service recipient and the recipient of funds beyond the details of the money transfer order.
Section 10: Suspension or Termination of Services
10.1 In the following situations, the service provider may suspend or terminate the service, in whole or in part. The service recipient shall not claim compensation for any damages resulting from such actions:
Suspension or termination for maintenance or upgrading of the system, hardware, or software used in the service.
The service provider’s sole discretion deems that the service recipient has used the service unlawfully or in violation of this agreement or other terms.
Suspension or termination of services or inability to perform services as usual due to force majeure. Force majeure refers to any circumstances beyond the control of either party, including but not limited to acts of God, civil actions, government restrictions, wars, hostilities, labor disputes, work stoppages, strikes, epidemics, government limitations, riots, earthquakes, storms, dust storms, floods, and disruptions of computer data, electronic data, and communication systems.
Suspension or termination of services or inability to perform services as usual due to actions by third parties or other reasons not attributable to the service provider.
Subsequent verification by the service provider reveals that the service recipient provided false identity verification information.
Section 11: Intellectual Property Rights
11.1 The service recipient agrees and acknowledges that nothing in this Agreement confers any rights, ownership, or benefits related to or as
part of the service. All such rights remain with the service provider and the authorized user of the service provider’s rights.
11.2 The service provider owns intellectual property rights on trademarks, symbols, images, service marks, and service marks provided on Intersend Services. No one is allowed to duplicate, modify, transfer, replicate, disclose, or use the aforementioned for commercial purposes without prior written consent from the service provider, unless otherwise specified by the service provider.
Section 12: Dispute Resolution with the Service Provider
12.1 Unless both parties agree otherwise, the service recipient agrees that any claims or disputes the service recipient may have against the service provider shall be decided by the courts in Thailand. The service recipient agrees, without the ability to revoke, to bring such claims and disputes to the jurisdiction of the courts in Thailand for resolution. This Agreement is governed by the laws of the Kingdom of Thailand in its entirety.
12.2 If the service recipient has any dispute with another service recipient, the service recipient agrees to release the service provider, its parent
company, subsidiaries, affiliated companies, employees, directors, agents, joint ventures, contractors, and product suppliers from any claims, demands, and damages of any kind and nature, arising from and related to such disputes.
Section 13: Miscellaneous and General Terms
13.1 All Agreements
The service recipient acknowledges and agrees that (a) the procedures related to (b) the details of the service, and (c) guidelines for using the service, as notified on Intersend Services and/or through the service provider’s Social Media channels such as Facebook, Line, Twitter, etc., shall apply to access or use of the service by the service recipient, unless otherwise specified in this Agreement. For clarity, these policies are considered part of this Agreement.
13.2 Assignment of Rights
The service provider may transfer, assign, or otherwise undertake actions such as debt conversion, which include all the terms, rights, and responsibilities
of the service provider under this Agreement. The service provider may transfer these terms, rights, and responsibilities for the benefit of the transferee and assignee of the service provider. The service recipient will do everything necessary to facilitate the transfer or assignment. All terms, rights, and responsibilities remain the exclusive property of the service provider, and the service recipient must not delegate, transfer, or grant access to third parties to any part of the rights and responsibilities without prior written consent from the service provider.
13.3 Electronic Messages
The service recipient agrees that electronic messages sent through the service and used by the service provider have the same effect as written documents. In case of investigations, legal proceedings, disputes, or suspensions or legal disputes related to the use of electronic messages, the service recipient must not claim that electronic messages do not constitute written documents and have no
effect.
13.4 Separability of Agreement
If any provision or part of this Agreement is found to be illegal, void, or unenforceable under any applicable law, it shall not affect the legality, validity,
or enforceability of any other provisions of this Agreement. The service recipient agrees that the service provider may modify the provisions of this Agreement that are illegal, void, or unenforceable as stated, subject to the extent permitted by law.
13.5 Rights of Third Parties
Any person who is not a party to this Agreement shall have no right to enforce any of its provisions under this Agreement.
13.6 Waiver of Rights
The waiver or delay by the service provider in exercising any right under this Agreement shall not be construed as a waiver of such rights under this Agreement.
13.7 Notices
Except as otherwise specified in this Agreement, any notices from the service provider to the service recipient shall be in writing, and the service provider may provide notices by (1) clear announcements on Intersend Services of the service provider, or (2) notifications or announcements on other social media channels of the service provider, such as Facebook, Line, Twitter, etc., (3) any other method as determined by the service provider, and such notices shall be deemed received and effective for the purposes set forth in this Agreement when (a) in the case of announcements on the service provider’s Intersend Services, within 24 (twenty-four) hours after posting on the service provider’s Intersend Services, (b) in the case of transmissions through the official user account at the time the service provider sends such message, (c) in the case of mailing when sent by personal delivery to the relevant address or two (2) days after being sent by postal mail, (d) in the case of facsimile, when transmitted to the recipient’s facsimile, provided it is complete and readable, and (e) in all other cases, at the time specified by the service provider or upon delivery.
13.8 If the service recipient does not provide an address to the service provider, notices shall be deemed given as if sent to the service recipient as
stated, and the service recipient should regularly check announcements on Intersend Services. Please note that the translation provided here is based on the text you provided and may not be legally binding. It’s advisable to consult with a legal expert for a precise interpretation of such legal documents.